{"id":2164,"date":"2024-09-15T02:37:25","date_gmt":"2024-09-15T02:37:25","guid":{"rendered":"https:\/\/www.bizlog.fi\/?p=2164"},"modified":"2025-11-07T17:44:00","modified_gmt":"2025-11-07T15:44:00","slug":"the-5-star-customer-experience","status":"publish","type":"post","link":"https:\/\/www.bizlog.fi\/fi\/the-5-star-customer-experience\/","title":{"rendered":"5 t\u00e4hden asiakaskokemus"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Uusi <a href=\"https:\/\/www.bizlog.fi\/fi\/the-5-star-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">5 t\u00e4hden asiakaskokemus<\/a> kirja paljastaa kolme salaisuutta ilmi\u00f6m\u00e4iseen asiakaspalveluun. N\u00e4m\u00e4 salaisuudet auttavat sinua ymm\u00e4rt\u00e4m\u00e4\u00e4n, miss\u00e4 olet nyt, mit\u00e4 tehd\u00e4 ja miten parantaa yrityksesi tarjoamaa asiakaskokemusta. T\u00e4m\u00e4 <a href=\"https:\/\/www.bizlog.fi\/fi\/the-5-star-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">kirja <\/a>n\u00e4ytt\u00e4\u00e4 sinulle...<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Miksi asiakaskokemusinnovaatiot ovat elint\u00e4rkeit\u00e4 yrityksesi liikevaihdon kest\u00e4v\u00e4lle kasvulle?<\/li>\n\n\n\n<li>K\u00e4yt\u00e4nn\u00f6n tapa luoda asiakaskokemuksen suunnitelma, joka saa asiakkaat innostumaan ja tuo yritykselle voittoa.<\/li>\n\n\n\n<li>Miten Customer Journey Mapping -ty\u00f6kaluja k\u00e4ytet\u00e4\u00e4n, mukaan lukien vaiheittaiset oppaat ja esimerkit kuvituksineen kustannustehokkuuden optimoimiseksi.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\"Jos haluatte varmistaa liiketoiminnan pitk\u00e4n aikav\u00e4lin menestyksen, tohtori Ohtosen kirja on korvaamaton - se on pakollinen suunnitelma asiakkaan asettamiseksi organisaationne keski\u00f6\u00f6n.\" - <strong>Marcos Moret, toimitusjohtaja<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\"Mahtavaa luettavaa - saat inspiraatiota l\u00e4hesty\u00e4 asiakaskeskeisemm\u00e4ksi tulemisen haastetta j\u00e4sennellysti ja suunnitelmallisesti.\" - <strong>Anthony Pearmain, asiakaskokemuskonsultti<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\"Tajusin, miten t\u00e4rke\u00e4\u00e4 on, ett\u00e4 koko yritys tekee yhteisty\u00f6t\u00e4 asiakaskeskeisemm\u00e4n l\u00e4hestymistavan saavuttamiseksi. T\u00e4m\u00e4 ei ole kirja, jota vain yrityksen omistajat tai p\u00e4\u00e4tt\u00e4j\u00e4t voivat lukea, vaan se on hy\u00f6dyllinen kirja, jota kaikkien toimialojen kaikkien organisaatiotasojen ihmiset voivat lukea.\" - <strong>Jenna Heinonen, MBA, HR-ammattilainen<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">K\u00e4yt\u00e4nn\u00f6n ohjeiden lis\u00e4ksi <a href=\"https:\/\/www.bizlog.fi\/fi\/the-5-star-customer-experience\/\">b<\/a><a href=\"https:\/\/www.bizlog.fi\/fi\/the-5-star-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">ook<\/a> sis\u00e4lt\u00e4\u00e4 laajan valikoiman k\u00e4yt\u00e4nn\u00f6n esimerkkej\u00e4. Niist\u00e4 lukijat saavat selville paitsi sen, mik\u00e4 toimii hyvin, my\u00f6s ne vaikeat opetukset, joita jotkin yritykset ovat oppineet (lis\u00e4tietoja ammattijohtokunnista). <a href=\"https:\/\/www.bizlog.fi\/fi\/why-every-company-needs-a-professional-board\/\">t\u00e4\u00e4ll\u00e4<\/a>). <a href=\"https:\/\/www.bizlog.fi\/fi\/the-5-star-customer-experience\/\">5 t\u00e4hden asiakaskokemus<\/a><a href=\"https:\/\/www.bizlog.fi\/fi\/the-5-star-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">e<\/a> paljastaa salaisuuden siit\u00e4, miten voit ymm\u00e4rt\u00e4\u00e4, suunnitella ja parantaa asiakaskokemusta yrityksess\u00e4si, olipa yrityksesi taso mik\u00e4 tahansa. Osa kirjan tuotosta lahjoitetaan hyv\u00e4ntekev\u00e4isyyteen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#002f69\" class=\"has-inline-color\">\"Kes\u00e4kuukausien hiljaisempana aikana pystyimme maksamaan alihankkijoille ajallaan, vaikka asiakkaiden maksut viiv\u00e4styiv\u00e4t. T\u00e4m\u00e4 paransi kassavirtaamme merkitt\u00e4v\u00e4sti.\"<\/mark><\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\">Lis\u00e4tietoja t\u00e4st\u00e4 uudesta kirjasta osoitteessa <a href=\"https:\/\/www.bizlog.fi\/fi\/the-5-star-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">As Seen On<\/h3>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"642\" src=\"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-76.jpeg\" alt=\"Kirjan kansi otsikolla 5 t\u00e4hden asiakaskokemus\" class=\"wp-image-2172\" srcset=\"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-76.jpeg 900w, https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-76-480x342.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 900px, 100vw\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>Unlock the secrets to stellar customer service with &#8216;The -Star Customer Experience&#8217;. Elevate your business and boost profits today!<\/p>","protected":false},"author":1,"featured_media":2166,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><em>Nykymaailmassa digitaalisuus on muuttanut l\u00e4hes kaiken, my\u00f6s maksamisen tavat! Luottokortit, jotka ovat pitk\u00e4\u00e4n olleet keskeinen maksuv\u00e4line, kohtaavat nyt digitaalisen murroksen, joka tarjoaa sek\u00e4 haasteita ett\u00e4 mahdollisuuksia. Tarkastellaan yhdess\u00e4, miten yritykset voivat hy\u00f6dynt\u00e4\u00e4 digitaalista kehityst\u00e4 maksuj\u00e4rjestelmiss\u00e4\u00e4n ja miksi se on t\u00e4rke\u00e4\u00e4 liiketoiminnan kannalta.<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Digitaalisen maksamisen kasvu<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Digitaalinen maksaminen on yleistynyt huimasti viime vuosina. Statistan mukaan digitaalisten maksujen m\u00e4\u00e4r\u00e4 kasvaa globaalisti noin 12% vuosittain. T\u00e4m\u00e4 kasvu johtuu osittain ihmisten muuttuvista tottumuksista ja osittain teknologian kehityksest\u00e4, joka on tehnyt digitaalisesta maksamisesta helpompaa. Luottokorttiyhti\u00f6iden on otettava t\u00e4m\u00e4 muutos huomioon ja sopeutettava toimintansa vastaamaan digitaalisen ajan vaatimuksia. Sen vuoksi my\u00f6s BizLogin kumppanin Qredin Visa kortti tukee sek\u00e4 perinteisell\u00e4 kortilla maksamista ett\u00e4 digitaalista maksamista esimerkiksi k\u00e4nnyk\u00e4n lompakon kautta.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Hy\u00f6dyt yrityksille<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Digitaalisen maksamisen k\u00e4ytt\u00f6\u00f6notto tarjoaa yrityksille monia etuja. Ensinn\u00e4kin, se voi parantaa asiakaskokemusta tarjoamalla nopeampia ja helpompia maksuvaihtoehtoja. Toiseksi, digitaalinen maksaminen voi v\u00e4hent\u00e4\u00e4 yrityksen kustannuksia, koska se on usein halvempaa kuin perinteiset maksutavat. Kolmanneksi, se voi tarjota arvokasta dataa, jota yritykset voivat hy\u00f6dynt\u00e4\u00e4 liiketoiminnan kehitt\u00e4misess\u00e4. Esimerkiksi, analytiikan avulla voidaan tunnistaa ostok\u00e4ytt\u00e4ytymist\u00e4 ja tehd\u00e4 parempia liiketoimintap\u00e4\u00e4t\u00f6ksi\u00e4. Sen vuoksi mekin tarjoamme korttimme k\u00e4ytt\u00e4jille ilmaisen applikaation avulla jolla seurata kuluja. Lis\u00e4ksi korttimme on v\u00e4litt\u00f6m\u00e4sti k\u00e4yt\u00f6ss\u00e4si digitaalisena (fyysinen kortti tulee postissa muutaman p\u00e4iv\u00e4n sis\u00e4ll\u00e4).<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:spacer {\"height\":\"15px\"} -->\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Haasteet ja ratkaisut<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Vaikka digitaalinen maksaminen tarjoaa monia etuja, se tuo mukanaan my\u00f6s haasteita. Yksi suurimmista haasteista on turvallisuus. Digitaalisten maksujen turvallisuuden varmistaminen on ensiarvoisen t\u00e4rke\u00e4\u00e4, ja yritysten on investoitava riitt\u00e4v\u00e4sti resursseja tietoturvaan. Toinen haaste on teknologian jatkuva kehitys, joka vaatii yrityksilt\u00e4 jatkuvaa sopeutumista ja innovointia. Onneksi me teemme sen puolestasi! Yritykset voivat kuitenkin voittaa n\u00e4m\u00e4 haasteet hy\u00f6dynt\u00e4m\u00e4ll\u00e4 asiantuntija-apua ja investoimalla oikeisiin teknologioihin. Ehk\u00e4 joku v\u00e4\u00e4r\u00e4leuka voisi sanoa my\u00f6s, ett\u00e4 kolmas haaste on helpompi kuluttaminen. Me tarjoamme ty\u00f6kalut seurantaan, mutta toteutus j\u00e4\u00e4 silti viel\u00e4 kortin k\u00e4ytt\u00e4j\u00e4lle :)<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">K\u00e4yt\u00e4nn\u00f6n vinkit<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Investoi tietoturvaan:<\/strong> Varmista, ett\u00e4 digitaalinen maksukorttisi on turvallinen ja suojattu. Meid\u00e4n korttimme noudattaa t\u00e4rkeimpi\u00e4 turvastandardeja sek\u00e4 applikaation kautta teht\u00e4v\u00e4\u00e4 maksuvarmennusta.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Hy\u00f6dynn\u00e4 dataa:<\/strong> K\u00e4yt\u00e4 digitaalisen maksamisen kautta ker\u00e4tty\u00e4 dataa liiketoiminnan kehitt\u00e4miseen. Me l\u00e4het\u00e4mme sinulle sek\u00e4 kuluraportin ett\u00e4 annamme my\u00f6s ilmaisen mobiiliapplikaation seurantaan.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Pysy ajan tasalla:<\/strong> Seuraa teknologian kehityst\u00e4 ja sopeuta toimintasi sen mukaisesti. Aloita hankkimalla itsellesi BizLogin Qred Visa luottokortti!<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><!-- wp:paragraph {\"style\":{\"typography\":{\"fontSize\":\"20px\"}}} -->\n<p style=\"font-size:20px\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#002f69\" class=\"has-inline-color\">Yhteenvetona voidaan todeta, ett\u00e4 digitaalinen maksaminen tarjoaa yrityksille valtavia mahdollisuuksia, mutta sen onnistunut hy\u00f6dynt\u00e4minen vaatii oikeita strategioita ja investointeja.<\/mark><\/strong><\/p>\n<!-- \/wp:paragraph --><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>I would love to hear your thoughts and experiences on this! How do you manage vendor and contract relationships in your airline operations? Please share your insights, stories, or questions in the comments below. Let's foster a discussion to learn from each other and elevate our industry standards.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:image {\"id\":2043,\"sizeSlug\":\"large\",\"linkDestination\":\"none\"} -->\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-69-1024x656.png\" alt=\"\" class=\"wp-image-2043\"\/><figcaption class=\"wp-element-caption\">https:\/\/www.qred.fi\/partner-qredvisa\/bizlog<\/figcaption><\/figure>\n<!-- \/wp:image -->","_et_gb_content_width":"","iawp_total_views":2,"footnotes":""},"categories":[65,62],"tags":[],"class_list":["post-2164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-books","category-english"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The 5-Star Customer Experience | BizLog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bizlog.fi\/fi\/the-5-star-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 5-Star Customer Experience\" \/>\n<meta property=\"og:description\" content=\"Unlock the secrets to stellar customer service with &#039;The -Star Customer Experience&#039;. 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