{"id":2164,"date":"2024-09-15T02:37:25","date_gmt":"2024-09-15T02:37:25","guid":{"rendered":"https:\/\/www.bizlog.fi\/?p=2164"},"modified":"2025-11-07T17:44:00","modified_gmt":"2025-11-07T15:44:00","slug":"the-5-star-customer-experience","status":"publish","type":"post","link":"https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/","title":{"rendered":"The 5-Star Customer Experience"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">New <a href=\"https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">The 5-Star Customer Experience<\/a> book reveals Three Secrets to Providing Phenomenal Customer Service. These secrets help you understand where you are now, what to do, and how to improve the Customer Experience your business delivers. This <a href=\"https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">book <\/a>will show you\u2026<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Why Customer Experience Innovation is vital for the sustainable growth of your company\u2019s revenue<\/li>\n\n\n\n<li>A practical way for creating a Customer Experience Blueprint that wows the customers and brings in the profit for the business<\/li>\n\n\n\n<li>How to use Customer Journey Mapping tools including step-by-step guides and examples with illustrations to optimize cost efficiency<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIf You Want To Ensure Long-Term Business Success, Then You Will Find Dr. Ohtonen\u2019s Book Invaluable \u2013 A Must-Read Blueprint For Putting The Customer At The Heart Of Your Organization.\u201d &#8211; <strong>Marcos Moret, Managing Director<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAn Awesome Read &#8211; You Will Find Yourself Inspired To Approach The Challenge Of Becoming More Customer-Centric In A Structured And Methodical Way.\u201d &#8211; <strong>Anthony Pearmain, Customer Experience Consultant<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI Realized How Important It Is That The Whole Company Works Together To Achieve More Customer Centric Approach. This Is Not A Book To Be Read Just By The Business Owners Or Decision Makers; It Is A Useful Book To Be Read By People At All Organizational Levels In All Industries.\u201d &#8211; <strong>Jenna Heinonen, MBA, HR Professional<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Besides the practical how-to guidance, the <a href=\"https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/\">b<\/a><a href=\"https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">ook<\/a> includes a wide variety of real-world case examples. From these, the readers will discover not only what works well but also the hard lessons some companies have learned are now revealed (learn more about professional boards <a href=\"https:\/\/www.bizlog.fi\/why-every-company-needs-a-professional-board\/\">here<\/a>). <a href=\"https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/\">The 5-Star Customer Experienc<\/a><a href=\"https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">e<\/a> unravels the secret of how to understand, design and improve Customer Experience in your business, whatever your level. Part of the proceeds from this book are donated to charity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#002f69\" class=\"has-inline-color\">&#8220;Kes\u00e4kuukausien hiljaisempana aikana pystyimme maksamaan alihankkijoille ajallaan, vaikka asiakkaiden maksut viiv\u00e4styiv\u00e4t. T\u00e4m\u00e4 paransi kassavirtaamme merkitt\u00e4v\u00e4sti.&#8221;<\/mark><\/strong><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\">More information about this new book at <a href=\"https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">As Seen On<\/h3>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"642\" src=\"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-76.jpeg\" alt=\"Book cover titled The 5-Star Customer Experience\" class=\"wp-image-2172\" srcset=\"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-76.jpeg 900w, https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-76-480x342.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 900px, 100vw\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Unlock the secrets to stellar customer service with &#8216;The -Star Customer Experience&#8217;. Elevate your business and boost profits today!<\/p>\n","protected":false},"author":1,"featured_media":2166,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><em>Nykymaailmassa digitaalisuus on muuttanut l\u00e4hes kaiken, my\u00f6s maksamisen tavat! Luottokortit, jotka ovat pitk\u00e4\u00e4n olleet keskeinen maksuv\u00e4line, kohtaavat nyt digitaalisen murroksen, joka tarjoaa sek\u00e4 haasteita ett\u00e4 mahdollisuuksia. Tarkastellaan yhdess\u00e4, miten yritykset voivat hy\u00f6dynt\u00e4\u00e4 digitaalista kehityst\u00e4 maksuj\u00e4rjestelmiss\u00e4\u00e4n ja miksi se on t\u00e4rke\u00e4\u00e4 liiketoiminnan kannalta.<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Digitaalisen maksamisen kasvu<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Digitaalinen maksaminen on yleistynyt huimasti viime vuosina. Statistan mukaan digitaalisten maksujen m\u00e4\u00e4r\u00e4 kasvaa globaalisti noin 12% vuosittain. T\u00e4m\u00e4 kasvu johtuu osittain ihmisten muuttuvista tottumuksista ja osittain teknologian kehityksest\u00e4, joka on tehnyt digitaalisesta maksamisesta helpompaa. Luottokorttiyhti\u00f6iden on otettava t\u00e4m\u00e4 muutos huomioon ja sopeutettava toimintansa vastaamaan digitaalisen ajan vaatimuksia. Sen vuoksi my\u00f6s BizLogin kumppanin Qredin Visa kortti tukee sek\u00e4 perinteisell\u00e4 kortilla maksamista ett\u00e4 digitaalista maksamista esimerkiksi k\u00e4nnyk\u00e4n lompakon kautta.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Hy\u00f6dyt yrityksille<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Digitaalisen maksamisen k\u00e4ytt\u00f6\u00f6notto tarjoaa yrityksille monia etuja. Ensinn\u00e4kin, se voi parantaa asiakaskokemusta tarjoamalla nopeampia ja helpompia maksuvaihtoehtoja. Toiseksi, digitaalinen maksaminen voi v\u00e4hent\u00e4\u00e4 yrityksen kustannuksia, koska se on usein halvempaa kuin perinteiset maksutavat. Kolmanneksi, se voi tarjota arvokasta dataa, jota yritykset voivat hy\u00f6dynt\u00e4\u00e4 liiketoiminnan kehitt\u00e4misess\u00e4. Esimerkiksi, analytiikan avulla voidaan tunnistaa ostok\u00e4ytt\u00e4ytymist\u00e4 ja tehd\u00e4 parempia liiketoimintap\u00e4\u00e4t\u00f6ksi\u00e4. Sen vuoksi mekin tarjoamme korttimme k\u00e4ytt\u00e4jille ilmaisen applikaation avulla jolla seurata kuluja. Lis\u00e4ksi korttimme on v\u00e4litt\u00f6m\u00e4sti k\u00e4yt\u00f6ss\u00e4si digitaalisena (fyysinen kortti tulee postissa muutaman p\u00e4iv\u00e4n sis\u00e4ll\u00e4).<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:spacer {\"height\":\"15px\"} -->\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Haasteet ja ratkaisut<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Vaikka digitaalinen maksaminen tarjoaa monia etuja, se tuo mukanaan my\u00f6s haasteita. Yksi suurimmista haasteista on turvallisuus. Digitaalisten maksujen turvallisuuden varmistaminen on ensiarvoisen t\u00e4rke\u00e4\u00e4, ja yritysten on investoitava riitt\u00e4v\u00e4sti resursseja tietoturvaan. Toinen haaste on teknologian jatkuva kehitys, joka vaatii yrityksilt\u00e4 jatkuvaa sopeutumista ja innovointia. Onneksi me teemme sen puolestasi! Yritykset voivat kuitenkin voittaa n\u00e4m\u00e4 haasteet hy\u00f6dynt\u00e4m\u00e4ll\u00e4 asiantuntija-apua ja investoimalla oikeisiin teknologioihin. Ehk\u00e4 joku v\u00e4\u00e4r\u00e4leuka voisi sanoa my\u00f6s, ett\u00e4 kolmas haaste on helpompi kuluttaminen. Me tarjoamme ty\u00f6kalut seurantaan, mutta toteutus j\u00e4\u00e4 silti viel\u00e4 kortin k\u00e4ytt\u00e4j\u00e4lle :)<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">K\u00e4yt\u00e4nn\u00f6n vinkit<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Investoi tietoturvaan:<\/strong> Varmista, ett\u00e4 digitaalinen maksukorttisi on turvallinen ja suojattu. Meid\u00e4n korttimme noudattaa t\u00e4rkeimpi\u00e4 turvastandardeja sek\u00e4 applikaation kautta teht\u00e4v\u00e4\u00e4 maksuvarmennusta.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Hy\u00f6dynn\u00e4 dataa:<\/strong> K\u00e4yt\u00e4 digitaalisen maksamisen kautta ker\u00e4tty\u00e4 dataa liiketoiminnan kehitt\u00e4miseen. Me l\u00e4het\u00e4mme sinulle sek\u00e4 kuluraportin ett\u00e4 annamme my\u00f6s ilmaisen mobiiliapplikaation seurantaan.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Pysy ajan tasalla:<\/strong> Seuraa teknologian kehityst\u00e4 ja sopeuta toimintasi sen mukaisesti. Aloita hankkimalla itsellesi BizLogin Qred Visa luottokortti!<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><!-- wp:paragraph {\"style\":{\"typography\":{\"fontSize\":\"20px\"}}} -->\n<p style=\"font-size:20px\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#002f69\" class=\"has-inline-color\">Yhteenvetona voidaan todeta, ett\u00e4 digitaalinen maksaminen tarjoaa yrityksille valtavia mahdollisuuksia, mutta sen onnistunut hy\u00f6dynt\u00e4minen vaatii oikeita strategioita ja investointeja.<\/mark><\/strong><\/p>\n<!-- \/wp:paragraph --><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>I would love to hear your thoughts and experiences on this! How do you manage vendor and contract relationships in your airline operations? Please share your insights, stories, or questions in the comments below. Let's foster a discussion to learn from each other and elevate our industry standards.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:image {\"id\":2043,\"sizeSlug\":\"large\",\"linkDestination\":\"none\"} -->\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-69-1024x656.png\" alt=\"\" class=\"wp-image-2043\"\/><figcaption class=\"wp-element-caption\">https:\/\/www.qred.fi\/partner-qredvisa\/bizlog<\/figcaption><\/figure>\n<!-- \/wp:image -->","_et_gb_content_width":"","iawp_total_views":0,"footnotes":""},"categories":[65,62],"tags":[],"class_list":["post-2164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-books","category-english"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The 5-Star Customer Experience | BizLog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bizlog.fi\/en\/the-5-star-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 5-Star Customer Experience\" \/>\n<meta property=\"og:description\" content=\"Unlock the secrets to stellar customer service with &#039;The -Star Customer Experience&#039;. 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