{"id":2150,"date":"2024-09-14T07:39:13","date_gmt":"2024-09-14T07:39:13","guid":{"rendered":"https:\/\/www.bizlog.fi\/?p=2150"},"modified":"2025-11-07T17:45:10","modified_gmt":"2025-11-07T15:45:10","slug":"marry-your-customers-new-book-now-available","status":"publish","type":"post","link":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/","title":{"rendered":"Marry Your Customers! Book Now Available"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Today, Dr Janne Ohtonen, book author and customer experience expert <strong>launches the book \u201cMarry Your Customers! Customer Experience Management in Telecommunications\u201d<\/strong>. The book offers practical guidance, including strategic steps on how enterprises can grow their revenue through innovative, proven customer experience management approaches. The book also helps company leaders understand their <a href=\"https:\/\/www.bizlog.fi\/leadership-skill\/\">current level of experience<\/a> and what to do to improve it. Readers will learn how to develop a customer experience management strategy (see our <a href=\"https:\/\/www.bizlog.fi\/bizpower\/\">bizpower guide<\/a>) to boost revenue, understand how clients interact with their business and put their plan into action to get results. The book is available for purchase on Amazon and the book website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;For businesses to grow, it is important that they understand the relevance of paying consistent attention to customers. My book teaches leaders who want to improve their business genuinely, to utilize a well researched and tested approaches to create a sustainable customer experience results. It is an opportunity to delve into the mind of the client, find out what drives their passion and deliver to them that which they most desired. The book also shares important use cases for telco companies, \u201csaid Dr Janne Ohtonen, book author.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is quite unfortunate that despite all the efforts put into attracting clients like promotions, advertisements, etc., many business people unconsciously omit the importance implementing strategies to keep them. The <strong>\u2018Marry Your Customers!\u2019<\/strong> book is a complete guide that presents a detailed plan on how any business people can improve the customer experience their company delivers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;If you want to ensure long-term business success, then you will find Dr Ohtonen&#8217;s book invaluable. A must-read blueprint for putting the customer at the heart of your organization. You will also find yourself inspired to approach the challenge of becoming more customer-centric in a structured and methodical way,&#8221; said Anthony Pearmain, an experienced Customer Experience Consultant from Stratmetrix.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The book also provides an innovative way of linking customer experiences to financial results that most business owners are yet to explore (learn more in our <a href=\"https:\/\/www.bizlog.fi\/the-5-star-customer-experience\/\">detailed guide<\/a>). It helps readers understand why customer experience management is paramount to success, who the target customers are, their expectations and how to deliver what they need. The book also gives practical advice on how to align technology initiatives to successful customer outcomes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to the useful guide and advice, the book also offers detailed real-world case stories and use cases from the telecommunication industry where readers will discover what works and take lessons from the experience of these companies. It is useful and applicable to all types of digital service provider businesses and human endeavour, no matter the level of operation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unlock telecom growth with Dr. Ohtonen&#8217;s guide on customer experience. Discover strategies for sustainable success. Essential for business leaders!<\/p>\n","protected":false},"author":1,"featured_media":2159,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><em>Nykymaailmassa digitaalisuus on muuttanut l\u00e4hes kaiken, my\u00f6s maksamisen tavat! Luottokortit, jotka ovat pitk\u00e4\u00e4n olleet keskeinen maksuv\u00e4line, kohtaavat nyt digitaalisen murroksen, joka tarjoaa sek\u00e4 haasteita ett\u00e4 mahdollisuuksia. Tarkastellaan yhdess\u00e4, miten yritykset voivat hy\u00f6dynt\u00e4\u00e4 digitaalista kehityst\u00e4 maksuj\u00e4rjestelmiss\u00e4\u00e4n ja miksi se on t\u00e4rke\u00e4\u00e4 liiketoiminnan kannalta.<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Digitaalisen maksamisen kasvu<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Digitaalinen maksaminen on yleistynyt huimasti viime vuosina. Statistan mukaan digitaalisten maksujen m\u00e4\u00e4r\u00e4 kasvaa globaalisti noin 12% vuosittain. T\u00e4m\u00e4 kasvu johtuu osittain ihmisten muuttuvista tottumuksista ja osittain teknologian kehityksest\u00e4, joka on tehnyt digitaalisesta maksamisesta helpompaa. Luottokorttiyhti\u00f6iden on otettava t\u00e4m\u00e4 muutos huomioon ja sopeutettava toimintansa vastaamaan digitaalisen ajan vaatimuksia. Sen vuoksi my\u00f6s BizLogin kumppanin Qredin Visa kortti tukee sek\u00e4 perinteisell\u00e4 kortilla maksamista ett\u00e4 digitaalista maksamista esimerkiksi k\u00e4nnyk\u00e4n lompakon kautta.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Hy\u00f6dyt yrityksille<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Digitaalisen maksamisen k\u00e4ytt\u00f6\u00f6notto tarjoaa yrityksille monia etuja. Ensinn\u00e4kin, se voi parantaa asiakaskokemusta tarjoamalla nopeampia ja helpompia maksuvaihtoehtoja. Toiseksi, digitaalinen maksaminen voi v\u00e4hent\u00e4\u00e4 yrityksen kustannuksia, koska se on usein halvempaa kuin perinteiset maksutavat. Kolmanneksi, se voi tarjota arvokasta dataa, jota yritykset voivat hy\u00f6dynt\u00e4\u00e4 liiketoiminnan kehitt\u00e4misess\u00e4. Esimerkiksi, analytiikan avulla voidaan tunnistaa ostok\u00e4ytt\u00e4ytymist\u00e4 ja tehd\u00e4 parempia liiketoimintap\u00e4\u00e4t\u00f6ksi\u00e4. Sen vuoksi mekin tarjoamme korttimme k\u00e4ytt\u00e4jille ilmaisen applikaation avulla jolla seurata kuluja. Lis\u00e4ksi korttimme on v\u00e4litt\u00f6m\u00e4sti k\u00e4yt\u00f6ss\u00e4si digitaalisena (fyysinen kortti tulee postissa muutaman p\u00e4iv\u00e4n sis\u00e4ll\u00e4).<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:spacer {\"height\":\"15px\"} -->\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Haasteet ja ratkaisut<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Vaikka digitaalinen maksaminen tarjoaa monia etuja, se tuo mukanaan my\u00f6s haasteita. Yksi suurimmista haasteista on turvallisuus. Digitaalisten maksujen turvallisuuden varmistaminen on ensiarvoisen t\u00e4rke\u00e4\u00e4, ja yritysten on investoitava riitt\u00e4v\u00e4sti resursseja tietoturvaan. Toinen haaste on teknologian jatkuva kehitys, joka vaatii yrityksilt\u00e4 jatkuvaa sopeutumista ja innovointia. Onneksi me teemme sen puolestasi! Yritykset voivat kuitenkin voittaa n\u00e4m\u00e4 haasteet hy\u00f6dynt\u00e4m\u00e4ll\u00e4 asiantuntija-apua ja investoimalla oikeisiin teknologioihin. Ehk\u00e4 joku v\u00e4\u00e4r\u00e4leuka voisi sanoa my\u00f6s, ett\u00e4 kolmas haaste on helpompi kuluttaminen. Me tarjoamme ty\u00f6kalut seurantaan, mutta toteutus j\u00e4\u00e4 silti viel\u00e4 kortin k\u00e4ytt\u00e4j\u00e4lle :)<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">K\u00e4yt\u00e4nn\u00f6n vinkit<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Investoi tietoturvaan:<\/strong> Varmista, ett\u00e4 digitaalinen maksukorttisi on turvallinen ja suojattu. Meid\u00e4n korttimme noudattaa t\u00e4rkeimpi\u00e4 turvastandardeja sek\u00e4 applikaation kautta teht\u00e4v\u00e4\u00e4 maksuvarmennusta.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Hy\u00f6dynn\u00e4 dataa:<\/strong> K\u00e4yt\u00e4 digitaalisen maksamisen kautta ker\u00e4tty\u00e4 dataa liiketoiminnan kehitt\u00e4miseen. Me l\u00e4het\u00e4mme sinulle sek\u00e4 kuluraportin ett\u00e4 annamme my\u00f6s ilmaisen mobiiliapplikaation seurantaan.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Pysy ajan tasalla:<\/strong> Seuraa teknologian kehityst\u00e4 ja sopeuta toimintasi sen mukaisesti. Aloita hankkimalla itsellesi BizLogin Qred Visa luottokortti!<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:quote -->\n<blockquote class=\"wp-block-quote\"><!-- wp:paragraph {\"style\":{\"typography\":{\"fontSize\":\"20px\"}}} -->\n<p style=\"font-size:20px\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#002f69\" class=\"has-inline-color\">Yhteenvetona voidaan todeta, ett\u00e4 digitaalinen maksaminen tarjoaa yrityksille valtavia mahdollisuuksia, mutta sen onnistunut hy\u00f6dynt\u00e4minen vaatii oikeita strategioita ja investointeja.<\/mark><\/strong><\/p>\n<!-- \/wp:paragraph --><\/blockquote>\n<!-- \/wp:quote -->\n\n<!-- wp:separator {\"className\":\"is-style-wide\",\"style\":{\"color\":{\"background\":\"#00000024\"}}} -->\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#00000024;color:#00000024\"\/>\n<!-- \/wp:separator -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:paragraph -->\n<p>I would love to hear your thoughts and experiences on this! How do you manage vendor and contract relationships in your airline operations? Please share your insights, stories, or questions in the comments below. Let's foster a discussion to learn from each other and elevate our industry standards.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:spacer {\"height\":\"30px\"} -->\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:image {\"id\":2043,\"sizeSlug\":\"large\",\"linkDestination\":\"none\"} -->\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-69-1024x656.png\" alt=\"\" class=\"wp-image-2043\"\/><figcaption class=\"wp-element-caption\">https:\/\/www.qred.fi\/partner-qredvisa\/bizlog<\/figcaption><\/figure>\n<!-- \/wp:image -->","_et_gb_content_width":"","iawp_total_views":2,"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[65,62],"tags":[22,21],"class_list":["post-2150","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-books","category-english","tag-luottokortit","tag-yritystalous"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Marry Your Customers! Book Now Available | BizLog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Marry Your Customers! Book Now Available\" \/>\n<meta property=\"og:description\" content=\"Unlock telecom growth with Dr. Ohtonen&#039;s guide on customer experience. Discover strategies for sustainable success. Essential for business leaders!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/\" \/>\n<meta property=\"og:site_name\" content=\"BizLog\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-14T07:39:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-07T15:45:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-74.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Janne Ohtonen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Janne Ohtonen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/\"},\"author\":{\"name\":\"Janne Ohtonen\",\"@id\":\"\\\/#\\\/schema\\\/person\\\/a00946bf0a19fb7b3e9aade70ae3647e\"},\"headline\":\"Marry Your Customers! Book Now Available\",\"datePublished\":\"2024-09-14T07:39:13+00:00\",\"dateModified\":\"2025-11-07T15:45:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/\"},\"wordCount\":447,\"commentCount\":0,\"publisher\":{\"@id\":\"\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.bizlog.fi\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Bizlog-74.webp\",\"keywords\":[\"luottokortit\",\"yritystalous\"],\"articleSection\":[\"Books\",\"In English\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/\",\"url\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/\",\"name\":\"Marry Your Customers! Book Now Available - BizLog\",\"isPartOf\":{\"@id\":\"\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.bizlog.fi\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Bizlog-74.webp\",\"datePublished\":\"2024-09-14T07:39:13+00:00\",\"dateModified\":\"2025-11-07T15:45:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.bizlog.fi\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Bizlog-74.webp\",\"contentUrl\":\"https:\\\/\\\/www.bizlog.fi\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Bizlog-74.webp\",\"width\":1280,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/marry-your-customers-new-book-now-available\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.bizlog.fi\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Marry Your Customers! Book Now Available\"}]},{\"@type\":\"WebSite\",\"@id\":\"\\\/#website\",\"url\":\"\\\/\",\"name\":\"BizLog\",\"description\":\"Business Logic. Real Results.\",\"publisher\":{\"@id\":\"\\\/#organization\"},\"alternateName\":\"BizPower\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"\\\/#organization\",\"name\":\"BizLog\",\"alternateName\":\"BizPower\",\"url\":\"\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.bizlog.fi\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/BizLog-Site-Icon.png\",\"contentUrl\":\"https:\\\/\\\/www.bizlog.fi\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/BizLog-Site-Icon.png\",\"width\":512,\"height\":512,\"caption\":\"BizLog\"},\"image\":{\"@id\":\"\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/bizlog-oy\",\"https:\\\/\\\/www.youtube.com\\\/@JanneOhtonen\"],\"legalName\":\"BizLog Oy\",\"vatID\":\"FI34026524\"},{\"@type\":\"Person\",\"@id\":\"\\\/#\\\/schema\\\/person\\\/a00946bf0a19fb7b3e9aade70ae3647e\",\"name\":\"Janne Ohtonen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d9dc4503eee33cd17eb55be294ec44a935fc1b1bda0435aa34a91b7f5c786793?s=96&d=initials&r=g&initials=ja\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d9dc4503eee33cd17eb55be294ec44a935fc1b1bda0435aa34a91b7f5c786793?s=96&d=initials&r=g&initials=ja\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d9dc4503eee33cd17eb55be294ec44a935fc1b1bda0435aa34a91b7f5c786793?s=96&d=initials&r=g&initials=ja\",\"caption\":\"Janne Ohtonen\"},\"description\":\"Janne Ohtonen, PhD. Founder of BizLog and creator of the Competitive Advantage System. Board member and strategy advisor to SMEs across the UK, US, Australia, and Finland. Author of seven business books.\",\"sameAs\":[\"https:\\\/\\\/bizlog.fi\\\/bizpower\",\"https:\\\/\\\/www.instagram.com\\\/janneohtonen\\\/\",\"https:\\\/\\\/linkedin.com\\\/in\\\/janneohtonen\",\"https:\\\/\\\/www.youtube.com\\\/@JanneOhtonen\"],\"honorificPrefix\":\"Dr\",\"honorificSuffix\":\"PhD\",\"gender\":\"Male\",\"award\":[\"HHJ\",\"CCXP\"],\"knowsLanguage\":[\"English\",\"Finnish\"],\"jobTitle\":\"CEO & Founder\",\"worksFor\":\"BizLog Oy\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Marry Your Customers! Book Now Available | BizLog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/","og_locale":"en_GB","og_type":"article","og_title":"Marry Your Customers! Book Now Available","og_description":"Unlock telecom growth with Dr. Ohtonen's guide on customer experience. Discover strategies for sustainable success. Essential for business leaders!","og_url":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/","og_site_name":"BizLog","article_published_time":"2024-09-14T07:39:13+00:00","article_modified_time":"2025-11-07T15:45:10+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-74.webp","type":"image\/webp"}],"author":"Janne Ohtonen","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Janne Ohtonen","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/#article","isPartOf":{"@id":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/"},"author":{"name":"Janne Ohtonen","@id":"\/#\/schema\/person\/a00946bf0a19fb7b3e9aade70ae3647e"},"headline":"Marry Your Customers! Book Now Available","datePublished":"2024-09-14T07:39:13+00:00","dateModified":"2025-11-07T15:45:10+00:00","mainEntityOfPage":{"@id":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/"},"wordCount":447,"commentCount":0,"publisher":{"@id":"\/#organization"},"image":{"@id":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/#primaryimage"},"thumbnailUrl":"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-74.webp","keywords":["luottokortit","yritystalous"],"articleSection":["Books","In English"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/","url":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/","name":"Marry Your Customers! Book Now Available - BizLog","isPartOf":{"@id":"\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/#primaryimage"},"image":{"@id":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/#primaryimage"},"thumbnailUrl":"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-74.webp","datePublished":"2024-09-14T07:39:13+00:00","dateModified":"2025-11-07T15:45:10+00:00","breadcrumb":{"@id":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/#primaryimage","url":"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-74.webp","contentUrl":"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2024\/09\/Bizlog-74.webp","width":1280,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/www.bizlog.fi\/en\/marry-your-customers-new-book-now-available\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.bizlog.fi\/en\/"},{"@type":"ListItem","position":2,"name":"Marry Your Customers! Book Now Available"}]},{"@type":"WebSite","@id":"\/#website","url":"\/","name":"BizLog","description":"Business Logic. Real Results.","publisher":{"@id":"\/#organization"},"alternateName":"BizPower","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"\/#organization","name":"BizLog","alternateName":"BizPower","url":"\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"\/#\/schema\/logo\/image\/","url":"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2025\/03\/BizLog-Site-Icon.png","contentUrl":"https:\/\/www.bizlog.fi\/wp-content\/uploads\/2025\/03\/BizLog-Site-Icon.png","width":512,"height":512,"caption":"BizLog"},"image":{"@id":"\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/bizlog-oy","https:\/\/www.youtube.com\/@JanneOhtonen"],"legalName":"BizLog Oy","vatID":"FI34026524"},{"@type":"Person","@id":"\/#\/schema\/person\/a00946bf0a19fb7b3e9aade70ae3647e","name":"Janne Ohtonen","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/d9dc4503eee33cd17eb55be294ec44a935fc1b1bda0435aa34a91b7f5c786793?s=96&d=initials&r=g&initials=ja","url":"https:\/\/secure.gravatar.com\/avatar\/d9dc4503eee33cd17eb55be294ec44a935fc1b1bda0435aa34a91b7f5c786793?s=96&d=initials&r=g&initials=ja","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d9dc4503eee33cd17eb55be294ec44a935fc1b1bda0435aa34a91b7f5c786793?s=96&d=initials&r=g&initials=ja","caption":"Janne Ohtonen"},"description":"Janne Ohtonen, PhD. Founder of BizLog and creator of the Competitive Advantage System. Board member and strategy advisor to SMEs across the UK, US, Australia, and Finland. Author of seven business books.","sameAs":["https:\/\/bizlog.fi\/bizpower","https:\/\/www.instagram.com\/janneohtonen\/","https:\/\/linkedin.com\/in\/janneohtonen","https:\/\/www.youtube.com\/@JanneOhtonen"],"honorificPrefix":"Dr","honorificSuffix":"PhD","gender":"Male","award":["HHJ","CCXP"],"knowsLanguage":["English","Finnish"],"jobTitle":"CEO & Founder","worksFor":"BizLog Oy"}]}},"_links":{"self":[{"href":"https:\/\/www.bizlog.fi\/en\/wp-json\/wp\/v2\/posts\/2150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bizlog.fi\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bizlog.fi\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bizlog.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bizlog.fi\/en\/wp-json\/wp\/v2\/comments?post=2150"}],"version-history":[{"count":0,"href":"https:\/\/www.bizlog.fi\/en\/wp-json\/wp\/v2\/posts\/2150\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bizlog.fi\/en\/wp-json\/wp\/v2\/media\/2159"}],"wp:attachment":[{"href":"https:\/\/www.bizlog.fi\/en\/wp-json\/wp\/v2\/media?parent=2150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bizlog.fi\/en\/wp-json\/wp\/v2\/categories?post=2150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bizlog.fi\/en\/wp-json\/wp\/v2\/tags?post=2150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}