--- title: "Take action with practical business books" id: "2959" type: "course" slug: "take-action-with-practical-business-books" published_at: "2024-10-29T20:52:48+00:00" modified_at: "2026-04-14T05:57:30+00:00" url: "https://www.bizlog.fi/en/course/take-action-with-practical-business-books/" markdown_url: "https://www.bizlog.fi/en/course/take-action-with-practical-business-books.md" excerpt: "Unlock the secret sauce to business success (and maybe even Marry Your Customers ????) Are you tired of business books that could double as doorstops? Ready for a thrilling ride from zero to hero in just six months? Buckle up..." taxonomy_course_cat: - "BizPower Empower" taxonomy_course_tag: - "Learning Resources" --- # Take action with practical business books Included in categories[Learning Resources](https://www.bizlog.fi/en/course-tag/learning/) **Unlock the secret sauce to business success (and maybe even Marry Your Customers ????)** Are you tired of business books that could double as doorstops? Ready for a thrilling ride from zero to hero in just six months? Buckle up because Dr Janne Ohtonen’s collection is about to flip your business world upside down—in the best way possible! **Here are the books waiting for you:** 1. **“The 5-Star Customer Experience: Three Secrets to Providing Phenomenal Customer Service”** – Discover how to turn customers into raving fans without bribing them with free coffee (unless you want to). 2. **“Zero to Hundred in Six Months: Overcome Yourself and Achieve Your Dreams!”** – Why wait a lifetime to reach your goals when you can do it in half a year? Warning: May cause excessive high-fiving. 3. **“Business Process Management Capabilities: The Scientific Edition”** – For those who like their business advice with a side of science. Lab coat not included. 4. **“You Think You Are Doing Well? Become a Winner with Customer-centric Process Leadership!”** – Because good enough isn’t good enough. Time to upgrade from decaf to espresso in your leadership approach! 5. **“Marry Your Customers!: Customer Experience Management in Telecommunications” – Learn how to build customer relationships so strong that you’ll need a prenup.** ???? 6. **“Nollasta sataan kuudessa kuukaudessa: Voita itsesi ja saavuta unelmasi (Finnish Edition)”** – For our Finnish friends or anyone ready to add ‘speaks Finnish business lingo’ to their résumé. **Business Challenges These Books Help To Solve** | Challenge | Book & Solution | | --- | --- | | Bland customer experiences | “The 5-Star Customer Experience” → Turn customers into raving fans. | | Slow growth | “Zero to Hundred in Six Months” → Achieve 6-month goals others take years to reach. | | Inefficient processes | “Business Process Management Capabilities” → Fix workflows with data-driven methods. | | Complacent leadership | “Become a Winner with Customer-Centric Process Leadership” → Upgrade from “good” to “game-changing.” | | Weak customer retention | “Marry Your Customers!” → Build loyalty so strong it needs a prenup. | **Who This Is For** 1. **SME Owners** tired of generic advice and ready to scale. 2. **CX Leaders** needing actionable loyalty strategies. 3. **Operations Managers** stuck fixing inefficient workflows. 4. **Ambitious Entrepreneurs** who want results yesterday. **Join as our member to access these business tools and materials!** **[Sign up as our member now](https://www.bizlog.fi/memberships/)** to access these tools and start transforming insights into action. Because even the best leaders need a little guidance—after all, Batman had Alfred, didn’t he? ### Starter Plan Business Books 1 of 2 Business Process Management Capabilities: The Scientific Edition Lesson 1 of 2 within section Starter Plan Business Books.You must enroll in this course to access course content. 0 2 of 2 You Think You Are Doing Well? Become a Winner with Customer-centric Process Leadership! Lesson 2 of 2 within section Starter Plan Business Books.You must enroll in this course to access course content. 0 ### Business Books for BizPower Members 1 of 4 The 5-Star Customer Experience: Three Secrets to Providing Phenomenal Customer Service Lesson 1 of 4 within section Business Books for BizPower Members.You must enroll in this course to access course content. 0 2 of 4 Marry Your Customers! Customer Experience Management Lesson 2 of 4 within section Business Books for BizPower Members.You must enroll in this course to access course content. 0 3 of 4 Zero to hundred in six months: Overcome yourself and achieve your dreams Lesson 3 of 4 within section Business Books for BizPower Members.You must enroll in this course to access course content. 0 4 of 4 Nollasta sataan kuudessa kuukaudessa: Voita itsesi ja saavuta unelmasi (Finnish Edition) Lesson 4 of 4 within section Business Books for BizPower Members.You must enroll in this course to access course content. 0 ### Support resources 1 of 1 BizPower-AI is your on-demand book mentor! Lesson 1 of 1 within section Support resources.You must enroll in this course to access course content. 0 ### Starter Plan Business Books 1 of 2 Business Process Management Capabilities: The Scientific Edition Lesson 1 of 2 within section Starter Plan Business Books.You must enroll in this course to access course content. 0 2 of 2 You Think You Are Doing Well? Become a Winner with Customer-centric Process Leadership! Lesson 2 of 2 within section Starter Plan Business Books.You must enroll in this course to access course content. 0 ### Business Books for BizPower Members 1 of 4 The 5-Star Customer Experience: Three Secrets to Providing Phenomenal Customer Service Lesson 1 of 4 within section Business Books for BizPower Members.You must enroll in this course to access course content. 0 2 of 4 Marry Your Customers! Customer Experience Management Lesson 2 of 4 within section Business Books for BizPower Members.You must enroll in this course to access course content. 0 3 of 4 Zero to hundred in six months: Overcome yourself and achieve your dreams Lesson 3 of 4 within section Business Books for BizPower Members.You must enroll in this course to access course content. 0 4 of 4 Nollasta sataan kuudessa kuukaudessa: Voita itsesi ja saavuta unelmasi (Finnish Edition) Lesson 4 of 4 within section Business Books for BizPower Members.You must enroll in this course to access course content. 0 ### Support resources 1 of 1 BizPower-AI is your on-demand book mentor! Lesson 1 of 1 within section Support resources.You must enroll in this course to access course content. 0